Mastering NDIS Bulk Payment Uploads
Are you finding the bulk upload process confusing, frustrating or time consuming?
Want to be making the most of your admin time so you can get on with supporting your participants?
Learn how to confidently prepare, submit and manage bulk payment files using the updated PACE system and reduce errors, delays and admin headaches
Access workshop nowWhat will you learn?
In this training, you will:
- Understand key changes in the transition from the old portal to the PACE system
- Learn why single payment requests are no longer supported and how to adapt
- Navigate the bulk upload process step by step, from CSV formatting to final submission
- Discover how to track batch references and verify file acceptance
- Identify common upload errors and learn how to troubleshoot rejected claims
- Get tips to streamline your internal admin processes and assign team responsibilities
- Improve your turnaround times and strengthen your practice’s cash flow
Who is this workshop for?
This training is ideal for:
- OT practice owners who are registered NDIS providers
- Admin and finance staff responsible for submitting claims
- Team members involved in billing, finance and NDIS operations
Whether you're new to the PACE system or want to refine your approach, this session will give you the knowledge and confidence to manage bulk uploads with ease.
Why attend?
By attending, you will:
- Understand how to use the PACE provider portal for bulk claims
- Avoid common formatting and upload errors
- Learn how to track, verify and troubleshoot payment files
- Improve workflow efficiency across your practice
- Get paid faster, with fewer errors and less stress
About the Presenter
Nikki Cousins is the Director of Action Occupational Therapy, a boutique practice in the Hunter Region, NSW.
She specialises in wheelchair prescription, seating and positioning, and has extensive experience supporting clients with neurological and physical conditions.
Nikki has presented at national conferences including ATSA and OTA, and delivers training in areas including sensory processing, supported decision-making and daily living skills.
She is a board member of ARATA and a strong advocate for evidence-informed, person-centred practice.
Nikki also enjoys mentoring clinicians navigating complex cases and is the co-host of the OT Unplugged podcast, where she shares insights on contemporary OT practice in the NDIS context.
Chris Cousins: With an impressive 40 years of experience in the accounting field, Chris brings a wealth of knowledge and expertise to his role. For 13 years, he specialised in business and property finances, developing a keen eye for detail and a deep understanding of the financial intricacies within these sectors.
For over 25 years, Chris served as a financial accountant for the Australian operation of a prominent multinational company, where he honed his skills in managing complex financial systems and ensuring compliance with international standards.
Currently, Chris is leveraging his extensive experience as an accountant for Action OT, where he continues to provide exceptional financial oversight and strategic guidance.
In addition to his accounting expertise, Chris has a special interest in writing Microsoft Excel solutions, which streamline processes and enhance data analysis capabilities. His dedication to precision, combined with his ability to create innovative Excel solutions, makes him an invaluable asset to the service
WHAT OTHERS ARE SAYING
We have been extremely frustrated with the PACE system with limited success and lots and lots of money owing. The error reports we get back are basically riddles and unhelpful. This workshop was a step in the right direction. We'll use the spreadsheet and see if that solves some of our problems. Thanks - great work!
