Invoicing Simplified: Prompt Payments and Collections

Workshop Duration: 1 hour

Cost: $75.00

Do you want clearer systems that support faster payments and fewer overdue accounts?

Are your invoicing processes consistent and defensible?

If you’ve ever worried about unpaid invoices or navigating PACE delays, this session will help you strengthen cash flow and streamline collections with confidence.

Purchase this workshop

Have you attended Invoicing Simplified: Prompt Payments and Collections before? Check out this UPDATED version which includes a further deep-dive into a real-life case study and updates from Nikki and Chris.

What will you learn?

In this workshop, you will gain the following insights and tools to:

Understand effective billing processes:
Learn how to streamline your billing systems to ensure timely payments for services provided to NDIS participants.
Adapt to the PACE system changes:
Master the new payment system and learn actionable steps to stay compliant with updated NDIS invoicing requirements.
Boost efficiency in invoicing and cash flow:
Discover practical strategies to reduce time spent on chasing overdue invoices and improve overall business operations.
Manage unpaid accounts confidently:
Get step-by-step guidance on how to follow up on overdue invoices and engage debt collection services when necessary.
Review real-world applications:
Dive into an in-depth case study showing how a debt collection service successfully resolved an aged account, giving you a clear understanding of effective debt management.

Who is this workshop for?

This workshop is designed for business owners, practice managers, and professionals responsible for invoicing and managing accounts in businesses providing services to NDIS participants.

Whether you are new to NDIS billing or an experienced professional, this workshop will help you streamline your processes and optimise your cash flow.

Why attend?

This workshop provides essential knowledge and strategies to optimise your invoicing processes and manage accounts effectively.

By attending, you will:

Learn how to master billing systems and ensure timely payments for services.
Gain skills in adapting to the PACE system and staying compliant with NDIS requirements.
Discover strategies to reduce time spent chasing invoices and improve your overall business efficiency.
Learn how to effectively manage unpaid accounts and work with debt collection services.
Build confidence in applying real-world strategies and case studies to your invoicing processes.

What's included?

Gain online access to the workshop – live workshops are delivered via Zoom, while self-paced options include access to recorded sessions
Download workshop slides and any resources provided by the presenter
Enjoy six months of access to the recording and resources via your Verve OT Learning Library
Receive a certificate of completion for your CPD records, available via email upon completion of the workshop

Invoicing Process Guide

This step by step invoicing process gives you a clear structure to follow from issuing an invoice through to debt collection. It reduces guesswork, saves time and helps you follow up unpaid accounts with confidence.

Payment Reminder Template

This ready to use payment reminder helps you follow up overdue invoices in a professional and compliant way. It supports timely payments while maintaining clear and respectful communication with clients.

Letter of Demand Template

This template supports you to formally request payment when invoices remain unpaid and services need to be paused. It helps you set firm boundaries while staying aligned with good practice and consumer law expectations.

Debt Collector Engaged Letter

This resource shows you how to clearly notify clients when an account has been referred to a debt collection service. It gives you confidence to take this step while protecting your business and maintaining transparency.

Manual Payment Submission Example

This example helps you understand how manual payment submissions work when plan funds are insufficient. It supports clearer expectations around timelines, outcomes and financial risk for your practice.

Included with your workshop in your Verve OT Learning Library

Considering more than one workshop?

Add them all to your cart and finalise your purchase in one easy step

About the Presenter

Nikki Cousins is the Director of Action Occupational Therapy, a boutique practice in the Hunter Region, NSW.

She specialises in wheelchair prescription, seating and positioning, and has extensive experience supporting clients with neurological and physical conditions.

Nikki has presented at national conferences including ATSA and OTA, and delivers training in areas including sensory processing, supported decision-making and daily living skills.

She is a board member of ARATA and a strong advocate for evidence-informed, person-centred practice.

Nikki also enjoys mentoring clinicians navigating complex cases and is the co-host of the OT Unplugged podcast, where she shares insights on contemporary OT practice in the NDIS context.

Chris Cousins: With an impressive 40 years of experience in the accounting field, Chris brings a wealth of knowledge and expertise to his role. For 13 years, he specialised in business and property finances, developing a keen eye for detail and a deep understanding of the financial intricacies within these sectors.

For over 25 years, Chris served as a financial accountant for the Australian operation of a prominent multinational company, where he honed his skills in managing complex financial systems and ensuring compliance with international standards.

Currently, Chris is leveraging his extensive experience as an accountant for Action OT, where he continues to provide exceptional financial oversight and strategic guidance.

In addition to his accounting expertise, Chris has a special interest in writing Microsoft Excel solutions, which streamline processes and enhance data analysis capabilities. His dedication to precision, combined with his ability to create innovative Excel solutions, makes him an invaluable asset to the service

What Are Others Saying?

"It was so helpful and reassuring to be talked through the process of how frequently to engage in outstanding invoicing follow up. I took so many notes throughout the session - thank you!"

- Emma E, Occupational Therapist

"Including the case study and the journey of chasing unpaid invoice was excellent and assisted my learnings."